Terms & Conditions
Last Updated: 12 August 2026
Welcome to Liftdedoo – Intercity Cab Service. These Terms & Conditions govern your use of our website, booking services, and intercity transportation services. By booking or using our services, you agree to these Terms & Conditions.
1. About Liftdedoo
Liftdedoo provides intercity cab and transportation services, including one-way and round-trip journeys, subject to vehicle and driver availability.
Our service concept is:
“One Way Journey. One Way Fare.”
2. Booking
- Customers must provide accurate information while making a booking, including:
- Passenger name
- Mobile number
- Pickup location
- Drop-off location
- Travel date
- Pickup time
- Number of passengers
- Required vehicle type
- A booking is considered confirmed only after confirmation from Liftdedoo and/or receipt of the applicable booking amount.
- Liftdedoo reserves the right to refuse or cancel a booking where the information provided is incomplete, inaccurate, or fraudulent.
- Customers should verify all booking details before confirming their journey.
3. Fare & Payment
- The fare displayed or communicated at the time of booking is based on the journey details provided by the customer.
- Depending on the booking, the fare may include applicable taxes, driver charges, tolls, parking charges, state taxes, permits, or other applicable charges. Any exclusions will be communicated before confirmation where reasonably possible.
- Additional charges may apply if the customer changes the pickup/drop location, route, vehicle type, travel date, or other booking details.
- The customer is responsible for making payment within the agreed time.
- Liftdedoo may require an advance payment or full payment before the journey.
4. One-Way Journey
For one-way bookings, the customer is charged according to the applicable one-way fare for the selected route.
Any additional waiting, detour, extra usage, or change of destination may result in additional charges.
5. Cancellation & Refund Policy
- Cancellation charges may apply depending on when the booking is cancelled.
- The applicable cancellation/refund amount will depend on the booking terms communicated at the time of confirmation.
- If a customer cancels shortly before the scheduled pickup time, Liftdedoo may retain part or all of the advance payment to cover driver and operational costs.
- Refunds, where applicable, will normally be processed using the original payment method.
- Refund processing time may depend on the payment gateway/bank.
Recommended policy table:
| Cancellation Time | Suggested Cancellation Charge |
|---|---|
| More than 48 hours before pickup | 10% |
| 24–48 hours before pickup | 25% |
| 12–24 hours before pickup | 50% |
| Less than 12 hours | 75% |
| No-show | 100% |
You should adjust these percentages to match your actual business policy before publishing.
6. Driver & Vehicle
- Liftdedoo aims to provide clean, comfortable, and properly maintained vehicles.
- The vehicle model may be substituted with another vehicle of similar or equivalent category when necessary due to operational circumstances.
- Drivers are responsible for operating the vehicle safely and in accordance with applicable laws.
- Customers must follow reasonable instructions provided by the driver relating to safety.
7. Pickup & Waiting
- Customers should be ready at the confirmed pickup location at the scheduled time.
- Customers are responsible for providing an accurate and accessible pickup location.
- Additional waiting charges may apply when the customer is unavailable at the agreed pickup time.
- Airport, railway station, or other special pickup locations may have different waiting or parking charges.
8. Changes to Booking
Customers should inform Liftdedoo as early as possible if they need to change:
- Travel date
- Pickup location
- Drop location
- Pickup time
- Number of passengers
- Vehicle category
Changes are subject to availability and may result in additional charges.
9. Passenger Responsibilities
Passengers must:
- Behave respectfully toward the driver.
- Keep the vehicle reasonably clean.
- Follow applicable traffic and safety rules.
- Wear seat belts where provided/required.
- Not damage the vehicle.
- Not engage in illegal activities inside the vehicle.
The customer may be charged for damage caused to the vehicle by the customer or members of their group, subject to applicable law.
10. Prohibited Items & Activities
Customers must not use Liftdedoo vehicles for:
- Transportation of illegal goods or substances
- Transportation of prohibited hazardous materials
- Any unlawful activity
- Activities that endanger the driver, passengers, or public
- Carrying items prohibited under applicable law
The driver may refuse transportation where there is a reasonable safety or legal concern.
11. Luggage
Customers should inform Liftdedoo about unusually large, heavy, or excess luggage before booking.
Luggage is subject to the available storage capacity of the selected vehicle.
Liftdedoo may refuse luggage that cannot be safely accommodated.
Customers are responsible for their personal belongings and should not leave valuables unattended in the vehicle.
12. Travel Delays & Unforeseen Circumstances
Liftdedoo will make reasonable efforts to provide the service as scheduled. However, delays may occur because of:
- Traffic congestion
- Road closures
- Weather conditions
- Natural disasters
- Vehicle breakdown
- Government restrictions
- Strikes or civil disturbances
- Accidents
- Other circumstances beyond Liftdedoo’s reasonable control
Liftdedoo will not be responsible for losses arising solely from circumstances beyond its reasonable control, subject to applicable law.
13. Driver Changes
For operational or safety reasons, Liftdedoo may change the assigned driver before or during a journey.
Customers will be informed where reasonably possible.
14. Safety
Passenger safety is a priority for Liftdedoo. Customers must follow applicable safety instructions and must not interfere with the driver’s operation of the vehicle.
Children should travel with appropriate safety arrangements as required by applicable law.
15. Personal Information
Liftdedoo may collect customer information necessary to process bookings and provide services.
Such information may include:
- Name
- Mobile number
- Email address
- Pickup/drop information
- Booking details
- Payment-related information
Personal information will be handled in accordance with Liftdedoo’s Privacy Policy and applicable laws.
16. Website Information
Liftdedoo attempts to keep the information on its website accurate and up to date. However, prices, vehicle availability, routes, offers, and other information may change without prior notice.
Website content should not be considered a guarantee of vehicle availability or a particular fare until the booking is confirmed.
17. Promotional Offers
Promotional offers, discounts, and coupons may be subject to separate terms.
Liftdedoo reserves the right to:
- Change an offer
- Set eligibility requirements
- Limit usage
- Withdraw an offer where permitted
Offers cannot necessarily be combined unless specifically stated.
18. Limitation of Liability
To the extent permitted by applicable law, Liftdedoo will not be responsible for indirect or consequential losses arising from delays, cancellations, missed connections, personal belongings, or circumstances beyond its reasonable control.
Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.
19. Third-Party Services
Liftdedoo may use third-party payment gateways, technology providers, mapping services, communication services, or other service providers.
Their respective terms and policies may also apply to the relevant services.
20. Complaints & Customer Support
Customers may contact Liftdedoo regarding booking issues, service complaints, refunds, or other concerns.
Liftdedoo – Intercity Cab Service
📞 Phone: 8777625260
📧 Email: [Your official email address]
🌐 Website: [Your website]
Please include your booking/reference number when contacting customer support.
21. Modification of Terms
Liftdedoo may update these Terms & Conditions from time to time.
Updated terms will be published on our website with the revised “Last Updated” date.
22. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
23. Acceptance
By using the Liftdedoo website or booking and using our cab services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Liftdedoo
INTERCITY CAB SERVICE
One Way Journey. One Way Fare. 🚖
Customer Support: 8777625260
