- Cancellation charges may apply depending on when the booking is cancelled.
- The applicable cancellation/refund amount will depend on the booking terms communicated at the time of confirmation.
- If a customer cancels shortly before the scheduled pickup time, Liftdedoo may retain part or all of the advance payment to cover driver and operational costs.
- Refunds, where applicable, will normally be processed using the original payment method.
- Refund processing time may depend on the payment gateway/bank.
Recommended policy table:
| Cancellation Time | Suggested Cancellation Charge |
|---|---|
| More than 48 hours before pickup | 10% |
| 24–48 hours before pickup | 25% |
| 12–24 hours before pickup | 50% |
| Less than 12 hours | 75% |
| No-show | 100% |
